We are committed to making your purchase of Wildlife Works products a pleasant experience. If you should need any assistance please contact us at any of the following:
How can I contact Wildlife Works?
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Email - Please email customerservice@wildlifeworks.com. We will respond to you within 24 hours.
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Phone - Call 1.866.629.0172 from 11:00am to 7:00pm Pacific Standard Time. After hours you can leave a message and someone will return your call the next business day.
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Mail - Please send correspondence to the attention of "Customer Care" at 1849 Union St., San Francisco, CA 94123.
Why am I unable to purchase items through your Web site?
First check to make sure that you have cookies enabled on your browser. Every browser is different, so check the instructions on your browser for information about cookies. If your cookies are disabled or turned off, this is probably the reason why you are having trouble purchasing through the site. We use cookies on our site to store and pass the shopping information from one page to another. Simply enable or turn your cookies on and restart your computer to try shopping again.
If you continue to have problems, please call 1.866.629.0172 for assistance or to place an order.
Wildlife Works recognizes and values UNEP's global audience, but at present we are only able to process online orders from the US and Canada. We welcome orders from residents of other countries, so please contact customer care by phone fax or mail to learn how to place an order from your country.
How are Wildlife Works products shipped?
Standard shipping within the 48 contiguous United States is by USPS Priority Mail. For items in stock we ship within five days of receiving your order. Please call customer service at 1-866-629-0172 for shipping rates to International destinations.
Is rush delivery available?
If you gotta have it and you gotta have it quick, we offer delivery by FedEx™ 2-Day for an additional charge.
If that still isn't fast enough, please call Customer Service at 1-866-629-0172 and we'll do our best to get you out of whatever gift jam you've gotten yourself into.
How much is shipping?
Shipping charges are based on total merchandise purchased.
Merchandise total |
Standard Shipping charge |
$0.00-$30.00 |
$4.95 |
$30.01-$50.00 |
$6.95 |
$50.01-$75.00 |
$9.75 |
$75.01-$100.00 |
$9.75 |
$100.01-$150.00 |
$12.00 |
$150.01-$200.00 |
$14.00 |
$200.01-$500.00 |
$16.00 |
Over $500.00 |
free shipping |
If you gotta have it and you gotta have it quick, we offer delivery by FedEx 2-Day for an additional charge.
Merchandise total |
2-day Shipping charge |
$0.00-$30.00 |
$14.95 |
$30.01-$50.00 |
$14.95 |
$50.01-$75.00 |
$24.75 |
$75.01-$100.00 |
$30.00 |
$100.01-$150.00 |
$34.00 |
$150.01-$200.00 |
$38.00 |
Over $200.00 |
$45.00 |
If that still isn't fast enough, please call Customer Service at 1-866-629-0172 and we'll do our best to get you out of whatever gift jam you've gotten yourself into.
Is sales tax charged to purchases?
Sales Tax at 8.25% of the merchandise total will be added to all orders shipped to an address in California. Sorry that's the law. At present there is no sales tax on orders shipped outside of California.
What payment methods does Wildlife Works accept?
At this time we accept Visa and Mastercard.
Is it only possible to purchase Wildlife Works products online?
Products can be purchased by phone, fax, mail and through one of our retail partners.
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To Purchase By Phone
Please call 1-866-629-0172 from 11:00am to 7:00pm Pacific Standard Time.
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To Purchase By Fax
Please print out the order form fill it in and fax it to us at (415)332-8057, 24 hours a day 7 days a week.
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To Purchase By Mail
Please print out the order form fill it in and mail it to Wildlife Works, 1849 Union St. Sausalito, CA 94965. Please do not send cash, but you can send a check or money order made payable to Wildlife Works, Sorry but no COD.
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To Purchase At One Of Our Retail Partners
Please go to our Store Locator and find the store closest to you.
Is it possible to return or exchange merchandise?
We will gladly accept returns of unworn, unwashed merchandise for full refund or exchange for any reason, no questions asked. We fully guarantee our merchandise to be free of manufacturing defects and will accept any defective items for full refund or exchange, worn or not.
Proof of purchase, such as a copy of the original sales receipt or packing slip invoice, is required for reimbursement of the full purchase price. When no proof of purchase is available, we refund the current price charged for items returned to us.
Please print out the return form fill it in and include it with your return and mail to Wildlife Works, 1849 Union St., San Francisco, CA 94123.
PLEASE NOTE: A $4.95 shipping and handling/restocking fee will be charged for each return/exchange. Defective merchandise exchanges are NOT subject to this fee.
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Shopping Bag
